General

  1. Sending the child's recording.

    I love Keepy! But, I've sent several pictures to family and they aren't able to hear the recording from our child. I've sent them email & text message to iPhone & iPad, but it doesn't work. Am I doing something wrong or are they?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Chris,
    Thanks for being a keeper. :) No one is doing anything wrong! When you share a Keepy via email or text, recipients only see the image. So! If you want them to see the videos and hear the voiceovers, you need to invite them to be your child’s “fan”. They will then receive email notification everytime you upload a Keepy, with a link from which they can view the Keepy and corresponding content.

    Lots of great updates coming soon so please stay tuned! And let us know if you have further trouble.
    -Autumn
    Community Manager

  2. Deleting

    How do I delete

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    To delete a keepy, simply tap the pencil icon at top right, then tap “delete” at the bottom right of the image. To delete your account, just reply back and let us know. Hope that helps!

    Best,
    Autumn
    Community Manager

  3. NOT user friendly

    Every time I try to keeps something I her additional instructions forced on me. My most current problem is with the 4th document I've tried to store. My sons spelling test. Now when I go to any child it shows their stuff greeted out with the word edit and an arrow pointing to a pencil. However u can't tap the word or pencil or change anything. Great idea for an app but 4 tries out of four I have not been able to load what I want. SOOOO thankful I haven't added fans or shown this frustrating app to friends…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Carina,

    I’m so sorry to hear you’re having trouble with Keepy! That does sound frustrating, thanks for reaching out to let us know. I’d be happy to chat with you to try and troubleshoot your issues. Please send me an email to autumnmp@keepy.me if you’d like to chat.

    Thank you again,
    Autumn
    -Community Manager

  4. Pets

    Third inquiry no response! Idea, there should be a categories for pets. Dogs, cats, etc!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Michael!
    Sincerest apologies that you’ve not heard from me sooner. Thanks for joining Keepy and sharing your feedback. That’s a lovely idea. You could always add your beloved pet as a “kid”, and assign a gender, so that he or she could have a profile with a cute picture. We’ll be sure to let you know if and when the feature you’re requesting is in the pipeline. Thanks again.

    -Autumn
    Community Manager

  5. Saving video comments to camera roll

    I would use this app if it allowed me to save the video comments to my camera roll. Those video comments are precious and in some cases more important to me than the original picture!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Sherry,
    We couldn’t agree more! And the good news is, when you link your Keepy account to Dropbox, your video comments along with all your content will automatically sync to your Dropbox account. Yours forever. :)
    Let me know if you have any other questions.
    -Autumn, Community Manager

  6. Autumn is the hardest worker her Step-dad and I could never be any proud of her she's awesome

    She keeps on keeping on and she is A awesome friend and daughter I am truly blessed

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Robin,
    This is a lovely note for Autumn! You’ve posted to our user feedback forum, but don’t worry, the ability to comment on Keepies via text is on the way. Thanks and keep on keepying on!
    -Autumn, Community Manager

  7. important

    Dear team,

    Our review of your keepy app was published on our site http://www.apppicker.com. You are free to use the content in any marketing material you choose.

    The review will be read by a few thousand of our readers but to keep the momentum going we recommend you do the following:
    Tweet the article to your Twitter followers.
    Post the review on Facebook.
    Place a link to the review in the press section of your website.
    Post the link on several social media sites like Digg, Stumpleupon, and Reddit. They work well in spreading the word.
    Submit a video…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Dear Jason & AppPicker Team,

    Many thanks for a thorough and thoughtful review of Keepy! We’re pleased to hear that you find it a valuable tool for parents & families. We’ve shared the link across all appropriate platforms, but were unable to submit our video through my AppPicker profile page. Please let me know if you have any further instructions.

    Best,
    Autumn
    Community Manager
    autumnmp@keepy.me

  8. Timeline

    I am loving this app!! I have been taking pictures of my daughters artwork but can now share it and comment. So fun for any parent! One feature I would change is where the pictures are displayed in the list view. It would be great if they were sorted by time instead of when I uploaded them. That way I if I found an older pic later, it would be put in chronological order. It would be fun to watch the artwork "mature" over time!

    Thanks,
    Laura

    3 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Delete a video comment

    It's hard to get a good video comment right first time. I recorded and retook a few times.
    Eventually I kept one I was happy with but decided to record one more and then choose between them. I now wish to discard the first one but can't work out how. There must be a way since what if a comment is left that I would not want my child to hear/see -as parent should have full editing rights - even if via a protective password.

    Thanks, Sallyanne Fisher.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Sallyanne,

    Thanks for your feedback. I agree! There are a couple (not so great) videos I’ve recorded myself that I’d like to delete off my child’s profile. We are working on that feature and hope to have it implemented in the near future. Please stay in touch and keepy on keepy-ing on!

    -Autumn
    Community Manager

  10. Location

    It seems there are only 3 locations that can be associated with keepys - I have numerous locations I want to list. Can the numbers be increased?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Gavin,

    You can add as many places as you’d like.
    If you tap on the “place” button and see the places list, you can scroll to the bottom of this pop up you will see the “add place” button.

    Cheers,
    Yaniv

  11. Alerts

    Great app but I don't like when you have an alert that someone viewed the page that the icon still shows. Annoying

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Heather,

    Glad you’re liking Keepy, and thanks for alerting us to an area we can improve. We’re working on a version update now so please stay tuned for release in the next few weeks.

    All our best,
    Autumn
    Keepy Community Manager

  12. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Multiple picture at one time

    I took a picture of a card first the inside then the backside. It would be great if I could have posted them as one posting instead of two.

    30 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    I am happy to update that both iOS and Android users can now add more than one photo per memory.
    Please try it out and tell us know what you think at help@keepy.me

    Thank you so much for your patience

    Dee Platt
    Keepy community manager

  14. Pets

    Should have file icon for pet pictures

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Michael,

    You can add your furry friends as a “kid”, and assign them any name and picture you like! Keepy will work just the same.

    Great idea, by the way. We hope you’ll share some of your best pet pics to our Keepy gallery so we can enjoy them too. :)

    Best,
    Autumn
    Keepy Community Manager

  15. Android App

    Hi! I'm waiting for the Android App! I check your web almost every day! Do you have a beta android app? The app seems to be awesome! I want to check the beta!!
    Thank you for your time!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Edit Child's Icon

    I accidentally made my son into a daughter, and would like to swap out the graphic with a photo. How do you edit their icons?

    4 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. LOVE This App!!!!

    This app is Perfect for parents and children from all backgrounds!! Stay at home Mum to high flying business woman.... Memories are a must!!!!! My children are Arts & Crafts obsessed! So much so that I lose track of most things they make!!! :'( My solution?? Keepy!!!! Excellent site but as I have 8yrs & 2 children's worth of memories I can't always remember the exact date of the pieces... The month & year only as well as the full date should be an option upon saving info :) HIGHLY recommended though!!!

    16 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Carla thank you for this fabulous endorsement and for your feedback regarding date options. This feature is under review. We’ll let you know when we have news. :)

    Thanks for being a Keeper and Happy New Year.

    -Autumn
    Keepy Community Manager

  19. Have a paid app with unlimited keeps

    I think this app is amazing and I would be happy to pay for it if I new I would have unlimited keeps. My boys come home most days with something to go on the wall. I would worry about going over the amout I have paid for every time. However if there was a one off fee to pay at the start or after a trial I would defo pay it.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Chloe!

    So glad to hear you’re enjoying Keepy, thanks for sending your feedback.

    Keepy is FREE for life and all users can upload 31 keepies per month for FREE. For more active users, we offer Premium Keepy (101 keepies for $1.99/month) and Ultimate Keepy (Unlimited keepies for $2.99/month).

    Let us know if you have further questions. :)

    Best,
    Autumn
    Keepy Community Manager

  20. Cropping tool

    The cropping tool is very hard to use. I would suggest improving on that one particular feature. Love the app though very much!!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Michelle,

    We appreciate your feedback. We’re constantly working to improve the Keepy experience for our amazing users, and we’ll keep your thoughts in mind. Please stay tuned for a version update soon!

    Thanks for being a Keeper,
    Autumn
    -Keepy Community Manager

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