General

  1. Fantastic app

    I've just used keepy for the first time today and I LOVE it!! Cute instructions help you through, organizing per child is great and the adding comments and video commentary is the best idea ever!! Absolutely love it!

    2 votes
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  2. Adding/Editing Locations

    It would be great if we could be able to add more than 3 locations or to edit existing locations, if there's only a limited number of locations to add. I messed up on the naming of one of the locations I added. I wanted to be able to either edit, or just simple delete that saved location. Maybe add an edit button below the add button in the pop up so that "X"s appear by the location items? If that happens, I can tap on it so that I can delete any of the saved locations?

    Overall, loving this…

    2 votes
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  3. Love Keepy

    Downloaded this app and love it, love the fact I can keep grandparents informed as to updates on girls and that in years to come will be able to show girls all the achievements they have made.
    Only thing I would like to be able to do would be to edit posts already uploaded instead if having to delete them and starting again :)

    2 votes
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  4. what if "keepy" disappears one day ?

    what happens in "keepy" goes out of business in 20 years or technology changes, how would i get back all those "keepy" momentos

    2 votes
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    Hi Kathy,

    Thanks for reaching out, we hear this question a lot. We don’t plan to go anywhere, but you can take advantage of our free and automatic Dropbox sync to safeguard your keepies as well as your audio and video files. (You need a Dropbox account to do this.)

    Let us know if you have further questions!

    Best,
    Autumn
    Keepy Community Manager

  5. Problem

    I get this error message all of a sudden and Keepy doesn't work at all any more:

    Request base notification failed: not authorized

    What do I do now?

    2 votes
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  6. School platform

    Is there a special teacher/school format for storing student work on keepy? Both audio and visual

    2 votes
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  7. Cropping tool

    The cropping tool is very hard to use. I would suggest improving on that one particular feature. Love the app though very much!!

    2 votes
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    Hi Michelle,

    We appreciate your feedback. We’re constantly working to improve the Keepy experience for our amazing users, and we’ll keep your thoughts in mind. Please stay tuned for a version update soon!

    Thanks for being a Keeper,
    Autumn
    -Keepy Community Manager

  8. Pets

    Should have file icon for pet pictures

    2 votes
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    Hi Michael,

    You can add your furry friends as a “kid”, and assign them any name and picture you like! Keepy will work just the same.

    Great idea, by the way. We hope you’ll share some of your best pet pics to our Keepy gallery so we can enjoy them too. :)

    Best,
    Autumn
    Keepy Community Manager

  9. 2 votes
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  10. Delete a video comment

    It's hard to get a good video comment right first time. I recorded and retook a few times.
    Eventually I kept one I was happy with but decided to record one more and then choose between them. I now wish to discard the first one but can't work out how. There must be a way since what if a comment is left that I would not want my child to hear/see -as parent should have full editing rights - even if via a protective password.

    Thanks, Sallyanne Fisher.

    2 votes
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    Hi Sallyanne,

    Thanks for your feedback. I agree! There are a couple (not so great) videos I’ve recorded myself that I’d like to delete off my child’s profile. We are working on that feature and hope to have it implemented in the near future. Please stay in touch and keepy on keepy-ing on!

    -Autumn
    Community Manager

  11. Saving video comments to camera roll

    I would use this app if it allowed me to save the video comments to my camera roll. Those video comments are precious and in some cases more important to me than the original picture!

    2 votes
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    Hi Sherry,
    We couldn’t agree more! And the good news is, when you link your Keepy account to Dropbox, your video comments along with all your content will automatically sync to your Dropbox account. Yours forever. :)
    Let me know if you have any other questions.
    -Autumn, Community Manager

  12. Dropbox

    I can't get acct and Dropbox to sync...it says I am putting in wrong address/password...help please

    1 vote
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  13. 1 vote
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  14. Microphone

    I like the app and would love it if the microphone worked...it keeps saying iPhone microphone not working but this is fine with everything else. Anyone having same problem or know how to fix? Tks

    1 vote
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    HI Elisabeth,

    Please make sure your microphone is enabled.

    Go to your iPhone’s Settings, then Privacy, then Microphone and enable Keepy.

    Let us know if you have further trouble!

    -Autumn
    Community Manager

  15. Password reset

    The password reset pay does not work. It is not accepting any password or acknowledging anything entered into the field.

    1 vote
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  16. Sync between devices

    I noticed that the app does not appear to sync the deletion of pictures across devices. If I add a picture on one device, I can see the added picture on the other device. But when I delete pictures from one device, the pictures still appear on the second device. The only way to make the deleted pictures disappear from the second device (without manually deleting the pictures again on the second device) is to uninstall and reinstall the app again on the second device. Shouldn't the apps on two different devices sync up to reflection deletion of pictures on…

    1 vote
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  17. Gender not recognised?

    When I tried to add fans, I proceeded to this stage and got the following message:

    Jiayin Zhao sent you a request in keepy.
    I'd love you to be David's fan on keepy so you can see all of her awesome creations.

    I didn't send it because David is a boy, using "her" is not appropriate. I went back and checked my setting and confirmed that I definitely selected boy.

    Can you fix this for me please?

    1 vote
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  18. Well-designed!

    Who designed the UI for this all? It's amazing. P.S. I was a Tap camper from 1988-1994. Go gray!

    1 vote
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  19. Age calculated, rather than date

    While my child is very young, it would be great if a work was labelled 3 years, 2 months, rather than just the date.

    1 vote
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    Alison,
    Thank you for reaching out,
    Your Idea is great, and was actually already implemented in our laters version, which you can update from the appstore.
    as soon as you update, if you would look at your kid gallery in the grid mode, you will see it order by age

    Keepy on keeping on

    Offir and the keepy team

  20. Sending the child's recording.

    I love Keepy! But, I've sent several pictures to family and they aren't able to hear the recording from our child. I've sent them email & text message to iPhone & iPad, but it doesn't work. Am I doing something wrong or are they?

    1 vote
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    Hi Chris,
    Thanks for being a keeper. :) No one is doing anything wrong! When you share a Keepy via email or text, recipients only see the image. So! If you want them to see the videos and hear the voiceovers, you need to invite them to be your child’s “fan”. They will then receive email notification everytime you upload a Keepy, with a link from which they can view the Keepy and corresponding content.

    Lots of great updates coming soon so please stay tuned! And let us know if you have further trouble.
    -Autumn
    Community Manager

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