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Paid subscription not recognized

My keepy app keeps telling me I have no more free pics left and to subscribe to premium. I already did!! I bought a years subscription back in July and keep having trouble - what do you recommend?

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  • Donya commented  ·   ·  Report

    I had this problem twice, each year when my subscription updated. Customer service was prompt both times.

  • Jaclyn Burket commented  ·   ·  Report

    I had the same issue a couple of years ago and customer service responded and fixed it. It has happened again this week and I haven’t had a response from them yet.

  • Andy commented  ·   ·  Report

    Have the same now!! I’m so angry!

  • Peachy commented  ·   ·  Report

    I had the exact same issue and I cannot get Keepy to reply to me. I asked apple support and they also had no luck. I'm now wondering if this company is fraudulent?

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