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← Customer Feedback for keepy

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296 results found

  1. Can’t add children

    Everything on the add children freezes. The photo, the birthday,girl or boy. Can only click go back but then I can’t use the app without adding children on. So frustrating.

    2 votes
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  2. when I want to post something...I recieve always a message: error, try it later... that's not why I pay ...?

    I want a solution

    2 votes
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    1 comment  ·  Admin →
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  3. Server busy. Please try again later.

    How often is everyone else getting this message and is unable to post? Some days, it occurs for days at a time. I upgraded from the free plan and didn’t expect to have this occur so often.

    11 votes
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    6 comments  ·  Admin →
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  4. love

    2 votes
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  5. sex

    1 vote
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  6. sex

    1 vote
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  7. amanda siemens

    1 vote
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  8. pastor law

    1 vote
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  9. God and Jesus are greater than anyone on Earth😇

    Meaning God can do anything That humans cannot do

    2 votes
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  10. Photo books and lifetime access

    Photo books and lifetime access please!!! I signed up for this app for photo books, but these are not in the store? I may be forced to find another platform if this won’t be an option in the future.

    10 votes
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    7 comments  ·  Admin →
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  11. Videos show as uploaded but do not play

    No notification of video upload, and will not play. Tried many times over several weeks. App is up to date

    3 votes
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    2 comments  ·  Admin →
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  12. Love your app but very pricy. I would consider a one time purchase but I won't do a subscription . I'm not going to be cha-chinged to death.

    please reconsider your pricing

    2 votes
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  13. Paid subscription not recognized

    My keepy app keeps telling me I have no more free pics left and to subscribe to premium. I already did!! I bought a years subscription back in July and keep having trouble - what do you recommend?

    14 votes
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    4 comments  ·  Admin →
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  14. respond to my help email

    I need some help to cancel my subscription for Keepy. I have tried to follow the instructions in the "Help", and need someone to contact me. thank you. This is my 6th attempt for connection with a person. thank you for your attention to this matter. - Marian Engelland

    1 vote
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  15. where r my photos

    2 votes
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  16. where r my damn pictures. paid in November..give me my.photosback

    1 vote
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  17. Photo books, categories and editing

    When making a photo book all photos appear in the list of available pictures. What is the point of categorizing the photos upon upload if they all show up? There should be a way to filter by child, then by the category when creating a book. Also, when uploading images any cropping/trimming does not save so when you create a photo book you have to edit each picture again. This is redundant; why doesn’t my first edit save the photo?

    8 votes
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    1 comment  ·  Admin →
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  18. Photo books

    Are there any plans to add a photo book to the items we can purchase? I see that in 2013 there were plans to do so instead of having to download pics to Dropbox, etc. Any further development directly from this app?

    15 votes
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    5 comments  ·  Admin →
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  19. Fix Dropbox sync

    My Keepy backup to Dropbox stopped working in 2017. In my Dropbox, there is a Keepy file (which has Keepy posts through August 2017) and a Keepy v2 file, which is totally empty. None of my keepys from fall 2017, all of 2018, and all of 2019 have backed up to Dropbox. That's unacceptable. I've contacted customer service 5 times and they always say they'll get back to me, but they don't. Can't pay $49 every year for an app without a backup!

    15 votes
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    3 comments  ·  Admin →
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  20. Kohl

    1 vote
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