General

  1. Turn on microphone

    Hi I accidentally told keepy no on microphone....how can I allow it now? It repeatedly tells me no microphone. Thanks for your help and I LOVE your app!!

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  2. Delete

    Can u delete keepeies? I put the date on three of mine thinking I was setting up my kids folders and they saved as 3 of my 50?

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    Hi Larisa,

    To delete a keepy:

    1. tap the pencil (“edit”) icon on the top right corner of the keepy
    2. scroll down and tap the “delete” button
    3. tap “yes” to confirm

    Voila! Your keepy is deleted. Let us know if you need further assistance. :)

    -Autumn
    Keepy Community Manager

  3. Pets

    Third inquiry no response! Idea, there should be a categories for pets. Dogs, cats, etc!

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    Hi Michael!
    Sincerest apologies that you’ve not heard from me sooner. Thanks for joining Keepy and sharing your feedback. That’s a lovely idea. You could always add your beloved pet as a “kid”, and assign a gender, so that he or she could have a profile with a cute picture. We’ll be sure to let you know if and when the feature you’re requesting is in the pipeline. Thanks again.

    -Autumn
    Community Manager

  4. Question

    Why did my pic record backwards?

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  5. important

    Dear team,

    Our review of your keepy app was published on our site http://www.apppicker.com. You are free to use the content in any marketing material you choose.

    The review will be read by a few thousand of our readers but to keep the momentum going we recommend you do the following:
    Tweet the article to your Twitter followers.
    Post the review on Facebook.
    Place a link to the review in the press section of your website.
    Post the link on several social media sites like Digg, Stumpleupon, and Reddit. They work well in spreading the word.
    Submit a video…

    1 vote
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    Dear Jason & AppPicker Team,

    Many thanks for a thorough and thoughtful review of Keepy! We’re pleased to hear that you find it a valuable tool for parents & families. We’ve shared the link across all appropriate platforms, but were unable to submit our video through my AppPicker profile page. Please let me know if you have any further instructions.

    Best,
    Autumn
    Community Manager
    autumnmp@keepy.me

  6. Age categories

    Is there a way to create age categories that projects were done?

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    Hi Mandy,

    When you select the “grid” view (looks like a Rubik’s Cube) on the top right side of your app window, your Keepies will display in chronological order according to the age of your child when the keepy was created.

    Let us know if you have further questions, and thanks for being a Keeper. :)

    -Autumn

  7. 1 vote
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    Hi Christy,

    Many parents create their very Keepy own profiles for those exact reasons. Date night ticket stubs, birthday cards from Mom & Hubby…napkin notes from a special dinner – sky’s the limit.

    Hope that answered your question, feel free to send us more feedback when inspiration strikes.

    Best,
    Autumn
    Keepy Community Manager

  8. Upload Videos from a PC Desktop Computer

    I would like to up load some short videos from my daughter's birthday party . It was from a my Digital video camcorder. it's all loaded into my PC and it would be nice to upload it to Keepy.

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  9. deal with a couple of issues

    The grid view of photos is now split into years, having fixed the age of me appearing there, but I have 3 photo's from 2013 listed along with two from 2012 under the '2012' heading?

    Also, can editing/updating be completed offline? I'm not always connected to the internet when I do editing.

    cheers

    Robert

    1 vote
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    Hi Robert!

    Many thank for the thoughtful note. The date issue is a known bug which we’re addressing in our next version update. This should be available in the next 1-2 weeks, please hang tight.

    Regarding editing, Keepy works best when connected to Wifi – but cellular connection should work too. Please let us know if you have trouble!

    Thanks again,
    Autumn
    Keepy Community Manager

  10. Old photo

    Hi-

    I have a photo of a piece of artwork my son did over a year ago. Is there a way to upload the photo? I can't find the original piece of artwork to take a new pic of it and add it to keepy. Suggestions?

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    Hi Chris,

    Yes, you can upload photos from your camera roll. Click the “+” sign, then tap “add/upload photo”, then tap the small square on the bottom left side of your screen to access your camera roll. Let us know if you have further questions. Thanks for being a Keeper!

    -Autumn
    Community Manager

  11. 1 vote
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  12. Android App

    Hi! I'm waiting for the Android App! I check your web almost every day! Do you have a beta android app? The app seems to be awesome! I want to check the beta!!
    Thank you for your time!

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  13. make display compatible with android tv devices

    The display is not compatible with my android tv device. The app itself works, but the screen is cut off and the photos much to large to fit on the screen. Otherwise, I am enjoying this app on my phone and works great.

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    Hi Keeper,

    Glad you’re enjoying Keepy and it’s working well for you (besides the Android TV issue)! Thanks for the feedback, we’ll be sure to take a look.

    Best,
    Autumn
    Keepy Community Manager

  14. Alerts

    Great app but I don't like when you have an alert that someone viewed the page that the icon still shows. Annoying

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    Hi Heather,

    Glad you’re liking Keepy, and thanks for alerting us to an area we can improve. We’re working on a version update now so please stay tuned for release in the next few weeks.

    All our best,
    Autumn
    Keepy Community Manager

  15. Location

    It seems there are only 3 locations that can be associated with keepys - I have numerous locations I want to list. Can the numbers be increased?

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    Gavin,

    You can add as many places as you’d like.
    If you tap on the “place” button and see the places list, you can scroll to the bottom of this pop up you will see the “add place” button.

    Cheers,
    Yaniv

  16. Autumn is the hardest worker her Step-dad and I could never be any proud of her she's awesome

    She keeps on keeping on and she is A awesome friend and daughter I am truly blessed

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    Hi Robin,
    This is a lovely note for Autumn! You’ve posted to our user feedback forum, but don’t worry, the ability to comment on Keepies via text is on the way. Thanks and keep on keepying on!
    -Autumn, Community Manager

  17. Sign-Up Invitation Woes

    I find that if I send an invite to someone and they download & create an account at that moment, it doesn't give them the "become a fan" option. I have to remove the invitee on my end after they've downloaded app / account creation in order to send the request and have them get it in their inbox. Also, when clicking "accept" the first time, it always gives an "network error" message. After this point, I can still see the invite notification, click on it, then it will add the kids to the other persons account.

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    Hi Linnette,

    Hope you’re well! Thanks for all the great feedback. Hopefully you’ve updated to the newest version with great new features. Please let us know if you’re having any further trouble with the fan invitation process for Keepy.

    Best,
    Autumn
    Keepy Community Manager

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