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← Customer Feedback for keepy

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  1. Have an option to create a photo book directly from Keepy.

    The ability to click and create a photo book directly from Keepy.

    23 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi Keepers,

    I am happy to announce that you can now print whatever you want directly from the app using the ‘Keepy Store’ (under the setting panel)
    Let us know what you think of it!

    Best,
    D
    Keepy Community Manager

  2. Upload Video

    I recorded a brief video of my child at dance class this morning. There doesn't seem to be a way to upload it from my phone as videos do not show up as upload choices (iPhone 4S). Am I missing something? This would be a really nice feature.

    83 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Photo book

    Can you link with a photo book printing company? Something like snap fish or shutterfly.... Where all of the keepys can be printed into a compact nice photo book?
    I would live to print one book each year for each kid. Would take up much less space than all of the crafts (that I throw away) after I put on keepy

    25 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi Keepers,

    I am happy to announce that you can now print whatever you want directly from the app using the ‘Keepy Store’ (under the setting panel)
    Let us know what you think of it!

    Best,
    D
    Keepy Community Manager

  4. Make into a photo book

    This app seems to be pretty awesome. My idea would be to turn each child's stuff into a photo book. A QR code could be used for the video and voice. So far, I like what I see.

    26 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi Keepers,

    I am happy to announce that you can now print whatever you want directly from the app using the ‘Keepy Store’ (under the setting panel)
    Let us know what you think of it!

    Best,
    D
    Keepy Community Manager

  5. View chronologically

    Please add the ability to view posts chronologically.

    2 votes
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Blank pictures

    Even though a picture is entered, it shows it as blank unless I edit it.

    13 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi All,
    We released a new version to the app store, that fixes the issues we had with uploading photo and video upload for those who had challenges. Please give a try to the new version and let us know if the new version works better
    Offir

  7. Why are all my videos still processing?

    Whenever I post up a video, it shows as 'processing'. Some of these videos have been processing for a few weeks and haven't uploaded. Any way to restart/resume upload rather than deleting them and reloading? As this creates an issue with chronological order of items!

    13 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi All,
    We released a new version to the app store, that fixes the issues we had with uploading photo and video upload for those who had challenges. Please give a try to the new version and let us know if the new version works better
    Offir

  8. Have a filter for sorting by date

    There needs to be an option for sorting by date in chronological order. I don't always upload our pics in order and I'd like to see them in order when I print out a book. Also promo codes for purchasing things in the store would be awesome too!

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Thank you so much for posting, You can view your keepies in a chronologic way by switching the grid mode using the toggle on the top right corner of the screen

    Please let us know if that’s what you were looking for

    Offir

  9. Selecting more then one picture

    It would be nice to be able to select more then one picture at the same time for a same event. Exemple: if theres more then one picture for the same competition event; select them all at once then save together. It would also make it better to creat pages of a photo book. Thank you

    18 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi,
    I am happy to update that both iOS and Android users can now add more than one photo per memory.
    Please try it out and tell us know what you think at help@keepy.me

    Thank you so much for your patience

    Dee Platt
    Keepy community manager

  10. Ability to post multiple photos at one post - eg. All birthdays photos on 1 post

    18 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi,
    I am happy to update that both iOS and Android users can now add more than one photo per memory.
    Please try it out and tell us know what you think at help@keepy.me

    Thank you so much for your patience

    Dee Platt
    Keepy community manager

  11. Password reset

    The password reset pay does not work. It is not accepting any password or acknowledging anything entered into the field.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  12. allow users to edit the date of birth of a child

    I just realized I didn't change the year of birth for 2 of my kids when i created my keepy account. i cant find the option to edit the date of birth. I've looked on iOS from my phone and on the web from my mac. thanks in advance for the help!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi Alyssa,
    You can change your kids’ birth date by tapping on the gear icon, then on ‘settings’ —> ‘my kids’. Here you can choose the profile you want to edit.

    Please email us at help@keepy.me if you have any further questions about this or any Keepy matter.

    D

  13. Sync between devices

    I noticed that the app does not appear to sync the deletion of pictures across devices. If I add a picture on one device, I can see the added picture on the other device. But when I delete pictures from one device, the pictures still appear on the second device. The only way to make the deleted pictures disappear from the second device (without manually deleting the pictures again on the second device) is to uninstall and reinstall the app again on the second device. Shouldn't the apps on two different devices sync up to reflection deletion of pictures on…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi Andy,
    Thank you for reaching out. I am sorry to hear about this issue.
    Keepy, being a cloud based platform, is not device centric and therefor does show the same keepies on all devices. It sometimes might need a little time or close/log out of the app to update it, but that is the common behavior.
    If this is not what you are experiencing, please email us at help@keepy.me and I will make sure our tech team look at this ASAP

    Thank you again,
    Dee Platt
    Keepy community manager

  14. setting to turn off new picture to upload notification...

    it's annoying. there's a reason I didn't upload that pic I took 3 days ago.
    I don't need to be notified hourly that i can click to upload it.

    10 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    We messed up, and we fixed it.
    This has been done with a pure intention to help you organize your kid’s memories and share more of them with your loved one.

    Most of you loved the reminder, but we also heard complaints for not enabling a setting to disable it, It was a big mistake and we are truly sorry.

    We have just released an update with new option under settings. These options will allow you to set the new photos reminder to ‘Immediately’, ‘Daily’, ‘Weekly’ or ‘None’.

    Please go over to the play store and make sure you have the latest version offered there.

    Thank you for the quick and honest feedback.

  15. Chronological posting

    I am new to the app and want to post events/photos from the past however it doesn't show the events in chronological order which is annoying, also it eats into your free monthly allowance when those posts relate to past months

    21 votes
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  16. Add more than one photo per memory.

    68 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    Hi,
    I am happy to update that both iOS and Android users can now add more than one photo per memory.
    Please try it out and tell us know what you think at help@keepy.me

    Thank you so much for your patience

    Dee Platt
    Keepy community manager

  17. Multiple person keepy

    I would love it if I could tag both kids to a keepy. When I post a picture, it shouldn't be restricted to one!

    30 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeeper (Family supporter, keepy) responded

    I am happy to say that now you can all of your kids in one memory. Just make sure to update (for free) before you try.
    Let me know if you need any help with that

    D
    Keepy community manager

  18. Add support for iPhone 6

    This app looks horrible scaled on the "new" iPhone 6(+) screens. Can you update the app to support the new resolutions?

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  19. add a new feature which would allow members to add pics and videos from the pc

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  20. Upload Videos from a PC Desktop Computer

    I would like to up load some short videos from my daughter's birthday party . It was from a my Digital video camcorder. it's all loaded into my PC and it would be nice to upload it to Keepy.

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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